Our commitment to responsible gambling

Bankonbet maintains a safe, fair, and enjoyable gaming environment. Gambling is treated as entertainment with the recognition that losses may occur. We implement controls to protect players, comply with applicable law, and promote responsible behaviour across all Bankonbet products and services.

Age verification and protection of minors

Bankonbet prohibits participation by individuals under the age of 18. Age verification is required during the registration process. Customers must provide their date of birth, and we may request government-issued identification to confirm identity and age. We may suspend or terminate accounts where verification cannot be completed or a minor is identified.

Your responsibilities as a player

Playing at Bankonbet should be a form of entertainment. You are expected to:

• Gamble only with funds you can afford to lose and treat essential living expenses separately from gaming funds.
• Play when you are relaxed and focused; avoid gambling when tired, stressed, or under the influence of substances.
• Set personal limits before you start and refrain from increasing them during play.
• Decide in advance a maximum amount you are prepared to win or lose and stop when reached.
• Take regular breaks and use available tools to monitor activity.

Recognising problematic behaviour

Problem gambling may manifest as engagement beyond control and adverse consequences. Warning indicators include:

• Spending more time and money on gambling than intended with negative effects on work or relationships.
• Repeated unsuccessful attempts to cut back or stop gambling.
• Chasing losses or gambling to cope with problems; lying about activity; neglecting obligations.

Tools to stay in control

Bankonbet provides tools to support responsible play. You may apply one or more limits or controls at any time through your account or by contacting Customer Support:

• Deposit limits: cap the amount you can deposit within a specified period (daily, weekly, monthly). Increases take effect after a cooling-off period; decreases apply immediately.
• Loss limits: cap the amount you are willing to lose within a period; when reached, further bets are blocked until the period ends.
• Time limits and reminders: configure notifications to prompt breaks after defined session lengths.
• Time-out and breaks: temporarily restrict access to your Bankonbet account for a defined duration.
• Self-exclusion: select a self-exclusion period ranging from a minimum interval up to permanent exclusion; during exclusion, access to gaming services is blocked.
• Account closure: permanently close your Bankonbet account if you wish to discontinue activity.

Self-exclusion and account termination

Self-exclusion is a formal step to restrict participation in gaming. Requests may be made through account settings or via Customer Support. Upon confirmation, access to gaming services will be restricted for the chosen period. During exclusion, you may withdraw remaining funds in accordance with our withdrawal procedures. Reopening a self-excluded account requires a formal reactivation request and may be subject to a waiting period.

Time management and reminders

To assist with monitoring play time, Bankonbet offers time reminders and encourages users to keep device clocks enabled to track session duration and prevent extended play sessions.

Product blocking and access controls

Where available, customers may block access to specific product types (for example Casino, Live Casino, or Sports) to reduce exposure to particular activities.

Right to restrict or bar service

Bankonbet reserves the right to refuse service or to bar a customer from participation where there are concerns regarding responsible gambling, fraud prevention, or regulatory compliance. Such decisions are made by the Compliance and Management teams in accordance with applicable law, ensuring fairness and transparency.

Help and support

If you are concerned about your gambling or that of another person, seek appropriate support from qualified professionals or local services. Bankonbet provides information about available responsible gambling tools within your account and can assist with access to self-assessment tools where appropriate. For general inquiries, contact Bankonbet Customer Support using the channels provided in your account.

Privacy, data handling, and compliance

Bankonbet processes personal data for identity verification, responsible gambling controls, and regulatory compliance. We implement data security measures and limit data collection to what is necessary for responsible gambling functionality. We comply with applicable anti-money laundering and counter-terrorism financing requirements and cooperate with licensing authorities as required by law.

Staff training and governance

Bankonbet provides mandatory responsible gambling training for all customer-facing staff. Training covers recognition of problematic gambling, appropriate responses, and escalation procedures. The policy is reviewed annually and updated as needed to reflect regulatory changes and industry best practices.

Contact and further information

For more details about this policy or to obtain assistance with responsible gambling tools, contact Bankonbet Customer Support. You may also review our Terms and Conditions and Privacy Policy for related provisions governing gaming activity, data handling, and dispute resolution.